Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation: A Case for Including Intangibles
نویسندگان
چکیده
This paper demonstrates how cost benefit analysis can be applied to large-scale ERP projects, and that these methods can incorporate intangible benefits, e.g., user satisfaction. Detailed information on the business case utilized by a large computer manufacturer in the decision to implement the SAP system R/3 is presented. Techniques that demonstrate how intangibles may be included in the standard cost benefit analyses follow. The paper concludes with a discussion on the state of valuing ERP projects and questions to be answered in the future.
منابع مشابه
Intangible benefits valuation in ERP projects
The development, implementation and ownership of information systems, especially large-scale systems such as enterprise resource planning (ERP), has become progressively longer in duration and more cost intensive. As a result, IS managers are being required to justify projects financially based on their return. Historically, information systems have been difficult to quantify in monetary terms ...
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